Privacy Policy

Welcome to Savile Row Bespoke. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us when you visit our website, interact with our services, or communicate with us.

Information We Collect

We collect various types of information from you to provide and improve our bespoke tailoring services. This information can be broadly categorized as follows:

Personal Information

This is information that can be used to identify you directly or indirectly. We may collect the following personal information:

  • Contact Details: Your name, email address, phone number, and postal address, provided when you make an inquiry, book an appointment, or place an order.
  • Measurement and Fit Data: Precise body measurements taken by our tailors to ensure a perfect fit for your bespoke garments. This data is highly sensitive and is handled with utmost care.
  • Style Preferences: Information about your preferred styles, fabrics, colors, and any specific design requests you may have for your suits.
  • Payment Information: Details required for processing payments, such as billing address and transaction information. We do not store full credit card details; this is handled by secure third-party payment processors.
  • Communication Records: Any correspondence you have with us, whether via email, phone, or through our website's contact forms.
  • Appointment and Order History: Records of your past appointments, fittings, and purchased garments.

Non-Personal Information

This is information that does not directly identify you. We may collect:

  • Usage Data: Information about how you interact with our website, such as pages visited, time spent on the site, browser type, operating system, and IP address. This helps us understand website traffic and improve user experience.
  • Device Information: Information about the device you use to access our website, such as device type and unique identifiers.

How We Use Your Information

We use the information we collect for several purposes, all aimed at providing you with an exceptional bespoke tailoring experience:

  • To Provide and Manage Services: To take your measurements, create your bespoke garments, schedule appointments, and process your orders.
  • To Communicate with You: To respond to your inquiries, provide updates on your order status, confirm appointments, and inform you about our services.
  • To Improve Our Website and Services: To analyze website usage patterns, identify areas for improvement, and enhance the overall customer experience.
  • To Personalize Your Experience: To remember your preferences and tailor recommendations to your style and needs.
  • For Marketing and Promotions (with consent): To send you newsletters, special offers, or information about new collections, if you have opted in to receive such communications. You can opt-out at any time.
  • For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect our business and users from fraud or other malicious activity.

Data Storage and Security

Your trust is paramount. We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Servers: Your data is stored on secure, password-protected servers.
  • Encryption: Sensitive data, such as payment information during transmission, is encrypted using industry-standard protocols (SSL/TLS).
  • Access Control: Access to your personal information is restricted to authorized personnel who require it to perform their duties.
  • Regular Audits: We regularly review our security practices to ensure they remain effective.

While we take every precaution to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, track website usage, and improve functionality. For detailed information about the types of cookies we use and how to manage them, please refer to our Cookies Policy .

Third-Party Services

We may use third-party service providers to assist us in operating our business and providing our services. These may include:

  • Payment Processors: For secure processing of online payments.
  • Analytics Providers: To help us understand website traffic and user behavior (e.g., Google Analytics).
  • Email Marketing Platforms: For sending newsletters and promotional emails (if you have opted in).

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. They are also required to comply with data protection regulations.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data. These typically include:

  • The Right to Access: To request access to the personal data we hold about you.
  • The Right to Rectification: To request correction of inaccurate or incomplete personal data.
  • The Right to Erasure ('Right to be Forgotten'): To request the deletion of your personal data under certain conditions.
  • The Right to Restrict Processing: To request the limitation of how we process your personal data.
  • The Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
  • The Right to Object: To object to the processing of your personal data in certain circumstances.
  • The Right to Withdraw Consent: To withdraw your consent at any time if we are processing your data based on consent.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section of our website. We will respond to your request promptly and in accordance with legal requirements.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will vary depending on the type of data and the purpose for which it was collected.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please do not hesitate to contact us:

Savile Row Bespoke
123 High Street
London, W1A 0AA
United Kingdom
Phone: +44 7274 976582
Email: [email protected]

Last Updated: October 26, 2023